This makes Public Chat the first point of contact with your customer, which allows you to create a strong interaction and a real-time connection. Viber for business is a great way to connect, internationally and locally.
There is an increasing number of small businesses use it to announce new offers or send greetings or wishes to their customers. That’s why companies choose Viber for internal communication and communication with clients. People are reluctant to learn new things, but many companies start using Viber with almost no additional employees. Some employees can resist the introduction of new channels of communication because they are accustomed to simplicity. Picture 3. The Weather Channel and Refinery29 Viber for Business Public Account Users can give Violet’s Kitchen feedback, establishing a relationship with the brand. For example, Violet’s Kitchen uses Public Chat to talk to their customers about their products or actions regarding these products. Many companies like Coca-Cola, Violet’s Kitchen, 2Forks, Rafinery29 use Public Chats to reach their customers and improve their experience. In addition, it offers great customer service and adds a personal touch to your communication. Using Viber for business and it’s Public Account feature, you can create a mobile promoting platform to target your customers. Viber is also great for promoting your business and making deals and sales. Research states that customers would always prefer to send you a message over Viber than calling your helpdesk support number. It can be used to market products and services and can be used in the interaction with customers. It is a great tool for customer support because is simple and has great reach. That way, the business stays in the palm of the hand of your customers. This is largely due to the fact it’s always present on the user’s smartphone, there wherever she or he goes. Furthermore, It allows users to share their locations with their connections.ī2C messaging has a great opportunity to create a permanent connection with the customer. Viber gives you various possibilities for real-time communication.
VIBER CUSTOMER SERVICE ANDROID
Viber’s Android app has added encryption to video clips, audio clips, and location so that your data is protected and can’t be spied on easily. Related: Implementing Live Chat Into the Sales Funnel Encryption and real-time interaction If text communication matters to you, it’s an easy choice, as it is dedicated to users that demand message communication options. This is its killer feature, sending messages between users – instantly and with minimum mobile data usage. Chat is most widely used as a channel of communication, as you can utilize it in a variety of different ways. Viber for business gives companies the power to completely satisfy customers with the features they offer. Reach your customers wherever they are, it’s that simple. You can it use it on Viber on Windows, Mac, iOS, Android, Blackberry and other devices such as Bada and Nokia’s Symbian. In addition, Public Account lets you have guests, followers, and subscribers. Secondly, customers can reach your company the same way they’d reach out to any other of their contacts. That is because of the rich messaging and great interface options. Why should your business have a Public Account?įirst of all, you can talk to your customers immediately.
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